SnatchBot Blog
Worried about Bots Replacing Humans? Here are 4 Reasons Not to
SnatchBot TeamEquipo de SnatchBot, 02/10/2017
With each new form of technology, there usually comes some trepidation regarding how it will replace humans. Chatbots are no exception. As we head deeper into realms of automated software, should we be concerned that bots will replace the need for humans? The simple answer is “NO.” However, to really explore the subject, we first have to take a closer look at chatbots and the...
Using Bots to Improve the Insurance Relationship
SnatchBot TeamEquipo de SnatchBot, 02/10/2017
Insurance providers are facing an array of challenges, not the least of which is customer retention. As consumers in the digital age grow more empowered with access to information, providers need to look in new, innovative directions to improve the relationship with policyholders. Today’s consumers expect similar levels of service from their providers as they do with other secto...
5 Developments in Consumer Relations to Watch for in 2017
SnatchBot TeamEquipo de SnatchBot, 02/10/2017
If recent trends are any indication, this year is going to be a banner one in the evolution of business-consumer relations. The ways in which the two interact and communicate has been experiencing an overhaul; consumers now have a multitude of channels by which they can connect with brands and vice versa. Gone are the days of one-way communication. Today’s consumers require mutual, real-t...
Chatbot Use Case Examples in Business, Part 2
SnatchBot TeamEquipo de SnatchBot, 02/10/2017
As you can tell from the title, this post is the second part of a two-part exploration of use cases, or the identification of entity-specific requirements—in this case, for the construction and deployment of a chatbot for your business. Chatbots are enjoying a surge in popularity as of late, but the question for many businesses is, will the return on investment be worthwhile? Furt...
Omni-Channel and Bots: The New Wave of e-Commerce
SnatchBot TeamEquipo de SnatchBot, 02/10/2017
The New Wave of e-Commerce As technology advances, new innovations become ingrained into our daily lives. One needs only...
Humanizing Hospitality with Bots
SnatchBot TeamEquipo de SnatchBot, 02/10/2017
Hospitality with Bots A digital transformation has been occurring that has created a multitude of possibilities for consumers and enterprises alike. Digitization has affected nearly every facet of how business is carried out, and those that are early adopters and have taken advantage of these new opp...
Bot Banking: Revolutionizing Financial Strategies
SnatchBot TeamEquipo de SnatchBot, 02/10/2017
Widespread usage of digital channels has brought about a significant change in many industries, particularly for financial institutions. Consumers are driving the way that interactions are handled, and they expect that banks will revolutionize their approach in the same way that r...
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