Using chatbots in the banking industry
News Noticias, 23/11/2017
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#chatbots are #Software 

products that can process, interpret and respond to text or voice commands. They recognize information a user shares through text or voice and, then, give a response. The use of chatbots makes the world look like a fantasy. Automated computer intelligence has simplified our lives making things easier and more convenient. You can now solve many problems without interacting with another person. Bots come in various forms. Some are simple in their design while others are complex.

Chatbots can be used in a number of industries to solve problems experienced by customers. One such industry is the #Banking Industry.

They save time for the customers through helping them get answers to their financial questions faster. Customers are also able to check and manage their finances more efficiently.


Enhancing customer satisfaction

More banks are now venturing into this new technology to enhance customer satisfaction. Traditional banking methods would call for the customer to join a queue before being attended to. If the queue was long or slow, it impacts negatively on the customers' experience. The banking industry is very competitive. Banks have to do their best to make sure that all the needs of their customers are satisfied. Modern day banks are always looking for ways of improving customer satisfaction. Through chatbots, banks can interact with customers and satisfy their needs. Apart from automating customer experience, they also provide a more personalized experience.

Chatbots have revolutionized how banks gather information and interact with customers. Banks use Chatbots to handle routine inquiries. They are a substitute for branch banking, websites, and apps. The primary use of bots is customer service. Some of the reasons why customers call banks can be automated and do need not call center representatives to be resolved. Chatbots allow customers to get a quicker response to their concerns. Traditionally, calling customer care can be hectic. Sometimes a bank can take over thirty minutes to deal with your call. Chatbot programs respond to any concern instantly.

Customers use these bots to know their balance; find their nearest ATM locations and to find their mini statement. In the future, chatbots will give more responses and even able to read the emotions of the user. As Avi Ben Ezra, CEO of, explains, "it's relatively simple to build into your bot responses to certain words and phrases that indicate whether the customer is feeling frustrated or good-humoured.